Service Delivery Manager Service Delivery Executive

About the role

Responsibilities

• Act as middleman between customer and supporting team(s) to ensure service is delivered and provided on time according to committed Service Level Agreement

• Develop and maintain customer bonding to turn customers into long-term partners

• Incident management – work with supporting team(s) to identify, investigate and resolve incident timely. Incident escalation to management when necessary

• Promote continuous improvement of productivity, service quality, and customer satisfaction.

• Understanding “customer needs”, liaison with internal functional department for building loyalty and driving business growth

• Proactive acts and through to solve internal and external customer problems

Requirements

• Degree holder in IT, Computer Science and Management, Computer Science, or related disciplines.

• 2-5 years of working experience in ICT operation

• Post maintenance support experience is preferable

• Working experience in System Integrator or ICT distributor will be an advantage

• Knowledge in Information Technology Infrastructure Library (ITIL) Foundations is a plus

• PMP certificate holder will be an advantage

• Good command of spoken and written English & Chinese

• Excellent communication and presentation skills

• Holder of ITIL v3 Foundation is required

• Service Delivery Executive is also considered if have limited working experience or knowledge

We offer attractive remuneration package, medical benefits and marriage leave to the right candidate. Free company coach is provided. Interested parties please send full resume with expected salary by clicking 'Apply Now'.

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of your application for the relevant post within the HGC Global Communications Limited. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available upon written request. Information of unsuccessful candidates will be destroyed within six months.

To learn more, please visit Macroview’s website at: www.macroview.com