Service Advisor

About the role

We are looking for a Customer Service Advisor to coordinate and schedule customer repairs for our automotive and industrial customers at our Wodonga branch.

Whether you have previous Service Advisor experience or are looking to step into the role, we are happy to train the right person!

In this role, you will make an impact in the following ways

• Act as the first point of contact for customers, providing a high level of service throughout the repair process

• Communicate clearly with customers regarding repairs, job progress and expected timelines

• Quote customers, plan jobs, create work orders and schedule vehicles for service

• Check parts availability and coordinate with technicians and the Parts team to keep jobs moving

• Process invoices, accounts and purchase orders, ensuring accurate and timely administration

• Maintain accurate records and follow procedures within the service management system

• Build positive relationships with customers and internal stakeholders to ensure a smooth experience from start to finish

To be successful in this role you will need the following

• Excellent written and verbal communication skills, with solid IT capabilities

• Strong customer service skills and the ability to build positive customer relationships

• Previous Service Advisor, automotive, warranty or similar customer-facing experience is desirable

• An understanding of accounts payable, accounts receivable, invoices and purchase orders is highly desirable

• Strong organisational skills, with the ability to coordinate multiple jobs and priorities

• Technical experience is not essential, however an interest in the automotive, mining or industrial environment would be beneficial

Additional Information

• Full Time / 38 Hours per week

• Competitive Hourly Rate

• Overtime as required – Penalty rates paid for all work above 38 hours

100% On-Site No

As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance. Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.

Cummins is an equal employment opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons, without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters.

PLEASE BE ADVISED: Cummins has been made aware that there are a number of scams that take advantage of job seekers in a variety of ways. Depending on the scam, scammers look to collect confidential information to use for identity theft or try to get money from job seekers during the recruitment process. Cummins will never ask for money during the application, recruitment, or on-boarding process. To learn more about the most common job scams, tips on how to avoid being scammed and federal reporting procedures, please visit consumer.ftc.gove/articles/0243-job-scams

© 2026 Cummins Inc., Box 3005, Columbus, IN 47202-3005 U.S.A.

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