Customer Engineering Manager, Google Cloud (Mandarin)

About the role

About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Customer Engineering (CE) Manager, you lead and deploy a team of customer engineers responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Lead a Customer Engineering team of in a matrixed organization. Focus on talent strategy, assessing go-to-market readiness, skills development, and opportunity coverage to deliver successful cloud transformation outcomes for customers and accelerate business goals.
• Execute the technical direction and strategy for your region’s Data Management practice. Lead the broader region's Data technical community, to ensure sub-regional technical contributions, achieve scale through artifact and innovation sharing.
• Influence cross-functional teams, including Product Management and Engineering, ensuring customer needs are represented in product roadmaps and new technology is incubated and scaled.
• Lead technical engagements with strategic customers, working with cross-functional peers to plan customer engagements.

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