Service Administrator

About the role

We are looking for a talented Service Administrator for our Distribution business in Bronx, NY.

Hours: Monday - Friday 8:00 AM - 4:30 PM (subject to change based on business needs)

In this role, you will make an impact in the following ways :

• Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location

• Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work.

• Review/create work orders to ensure accuracy for invoicing and warranty.

• Other administrative task on a need-by-need basis.

To be successful in this role you will need the following:

• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
• Prior experience in service & repair, or warranty-related field preferred.
• Excellent computer skills using multiple software platforms.
• Ability to thrive in a fast-paced environment with multiple priorities.
• Ability to escalate technical issues, obtain product technical issue information, and utilize available resources.
• Experience in estimate building and communicating value in add on services is a plus.
• High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Compensation and Benefits Base

Salary Range: $32.77 - $40.00/HR

Salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Hours are Monday through Friday 8:00 AM - 4:30 PM

Hours are subject to change due to business needs and/or conditions.

Bi-weekly on-call is required.

This is a union branch but this is not a union role.

Employee will report to the Bronx, NY office daily.

Min Salary $68160

Max Salary $102240

100% On-Site No

Cummins is an equal employment opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons, without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters.

Attention Applicants:

As part of Cummins commitment to fair hiring practices and compliance with applicable law, any applicant may redact information that identifies their age, date of birth (DOB), or dates of school attendance or graduation from any additional documentation that they submit during the initial application process without any adverse consequence.

Benefits overview

Benefits and perks listed below may vary depending on the nature of your employment with Cummins and the country where you work.

FINANCIAL WELLNESS

As a Cummins employee your retirement savings plan / pension plan / superannuation will power your path to retirement and improve your financial future.

HEALTH & WELLNESS

Your wellbeing is important to us. You and your family will be cared for through comprehensive health care benefits.

DIVERSITY & INCLUSION

We celebrate diverse perspectives and you will be part of building a more diverse workforce to enhance our competitive position and enrich our culture.

WORK-LIFE FLEXIBILITY

Your energy and commitment will be recognized through paid vacation and holidays, parental leave, adoption assistance, flexible work environments and more.

CONTINUING EDUCATION

Whether starting or completing a degree, you will be supported by tuition reimbursement opportunities or full funding.

PAID INCENTIVE

You will receive annual merit and profit sharing based on individual and company performance.

EVERY EMPLOYEE, EVERY COMMUNITY

You are empowered to volunteer at least four hours per year on company time, to give back to the communities where you work and live.

DEVELOPMENT

AND GROWTH

You will learn and grow through training and hands-on experience in an environment that values curiosity and developing talent for the future.