Senior Service Engineer - T3/B3

About the role

Key Responsibilities

• Perform service, preventive maintenance, and corrective actions on Air‑Cooled and Water‑Cooled Chillers, including screw, scroll, and centrifugal systems.
• Diagnose and troubleshoot mechanical, electrical, and control-related issues in chiller and HVAC systems.
• Conduct chiller start-up, commissioning, performance testing, and system optimization.
• Manage site execution for data center cooling projects, including planning, installation oversight, and coordination with contractors and OEM teams.
• Support upgrades, retrofits, and energy‑efficiency improvements in existing data centre cooling infrastructure.
• Review technical drawings, submittals, and project documents for accuracy and compliance.
• Maintain detailed service reports, performance logs, and documentation for all equipment.
• Ensure strict adherence to safety standards, regulatory requirements, and customer operational protocols.
• Provide technical guidance and mentorship to junior engineers and technicians.
• Interface with customers regularly to provide updates, clarify technical issues, and ensure completion of service and project tasks.
• Participate in root‑cause analysis and implement corrective and preventive actions for recurring issues.
• Coordinate with internal teams (sales, project management, engineering) for seamless service and project delivery.
• Timely submission of Root cause analysis & 8D reports to customers
• Willing to work in Shift available to work on Holidays & public holidays to meet agreed SLA
• Monthly MOR, Quarterly QBR meetings required to be attended with DC customers

Required Qualifications & Skills

• Diploma or Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or relevant technical field.
• 5–10 years of hands-on experience servicing Air‑Cooled and Water‑Cooled Chillers, preferably in data centre applications.
• Strong knowledge of refrigeration cycles, HVAC controls, BMS/EMS integration, and cooling redundancy concepts.
• Experience in project execution, installation supervision, and commissioning of HVAC equipment.
• Ability to read and interpret technical drawings, wiring diagrams, P&IDs, and equipment manuals.
• Proficient in diagnosing mechanical, electrical, and control faults using service tools and diagnostic software.
• Strong customer communication skills and ability to work in critical data centre environments.
• Familiarity with safety standards and industry best practices.
• Good problem‑solving skills and ability to work independently with minimal supervision.

Preferred Qualifications

• Experience with mission‑critical data centres or large industrial cooling systems.
• OEM-specific chiller training or certifications (e.g., Trane, Carrier, Daikin).
• Knowledge of energy‑efficiency programs, retrofits, and system performance optimization.
• Project management experience or certification is a plus.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.