Data Center Technician Manager

About the role

Lead, coach, and develop a team of Data Center Technicians, creating a safe, inclusive, accountable, and high-performing team culture. Establish clear responsibilities, priorities, performance expectations, and operational standards. Manage workforce planning, workload allocation, technician capability, training, performance, development, and operational readiness. Support recruitment, onboarding, technical qualification, career development, recognition, and retention. Identify capability gaps and implement appropriate coaching, cross-training, and development actions. Bachelor's degree in Computer Science, Information Technology, Engineering, Telecommunications, or a related technical discipline. Minimum 7 years of experience in IT operations, including at least 5 years managing technical operations or IT service-delivery teams in an enterprise, datacenter, high-performance computing, or other mission-critical environment. Demonstrated management experience covering enterprise and high-performance computing servers, network equipment, fiber-optic and copper cabling, and associated IT equipment and accessories. Strong people-management experience, including workforce planning, workload assignment, coaching, capability development, performance management, and operational escalation. Practical technical knowledge of enterprise servers, network equipment, racks, structured cabling, fiber-optic infrastructure, hardware diagnostics, break-fix, deployment, and decommissioning. Experience managing performance through KPIs, SLAs, ticket queues, backlogs, quality results, and corrective actions. Experience working in a production, mission-critical, or 24x7 operational environment. Demonstrated ability to coordinate incident response, cross-functional activities, operational risks, and escalations. Strong stakeholder- and vendor-management skills with the ability to resolve execution blockers and drive actions to closure. Fluent written and spoken English, with the ability to communicate effectively with local, regional, and global stakeholders. Ability to support business-critical incidents and operational escalations outside standard business hours when required. Manage daily datacenter IT operations involving enterprise and high-performance computing servers, network equipment, fiber-optic and copper cabling, and related IT equipment and accessories. Manage ticket queues, workloads, backlogs, handovers, and escalations to support timely and predictable service delivery. Ensure compliance with approved procedures, runbooks, change controls, safety requirements, quality standards, and documentation requirements. Ensure risk assessments, Personal Protective Equipment, work controls, and Stop Work Authority are understood and applied. Support incident management, root-cause analysis, lessons learned, and corrective and preventive actions. Ensure effective handover and continuity for unresolved incidents, high-risk activities, blocked work, and outstanding actions. Collaborate with Critical Environment, Logistics, Security, Safety, Engineering, Deployment, Project, Asset Management, Supply Chain, and regional datacenter operations teams. Coordinate with service partners, vendors, landlords, and colocation providers to support effective site operations. Manage vendor-resource readiness, work schedules, scope alignment, site access, execution quality, and compliance.