Technical Support and Warranty
ABB
About the role
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This Position reports to:
BL Manager MG Services MOSE India
Your role and responsibilities
In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day, you will contribute to customer satisfaction by executing support work according to customer expectations. You will also showcase your expertise by ensuring customer retention by delivering superior customer experience
The work model for the role is: #Li_Onsite
This role is contributing to the Motion business based at Vadodara, India:.
You will be mainly accountable for:
- Displaying clear understanding of sense of urgency and care in your own area of responsibility and knowing how to communicate that to customers.
- Identifying opportunities (while supporting customers) to address any additional concerns and reporting those opportunities to the account team through local business processes.
- Recognizing technical problems and analyzing them through communication with customers and remote connections to assets for a limited range of services and products.
- Taking actions to identify new Service business opportunities for ABB, in close cooperation with customer and other ABB teams.
Qualifications for the role
- Full time BE or B.Tech Ele or Diploma Electrical
- 5+ years of Experience in Similar Field Warranty Handling and Technical support for Large Motors and Generators
- Have good experience in Customer Handling
- Good in communications
- Good in Microsoft Office Applications Uses
**More about us **ABB Motion provides pioneering technology, products, solutions and related services to industrial customers to increase energy efficiency, improve safety and reliability, and maintain precise control over processes. The portfolio includes motors, generators and drives for a wide range of applications in all industrial sectors.
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences.
Ready to make an impact? Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe.