Team Member - Customer Services

About the role

Key Responsibilities

• Manage end-to-end customer bookings and service requests.
• Act as the primary point of contact for key customer accounts.
• Coordinate with Operations, Sales, Finance, Invoicing, and Terminal teams to ensure timely service delivery.
• Track booking execution and provide regular status updates to customers.
• Prepare and share Daily Status Reports (DSRs) and customer-specific MIS reports.
• Monitor, escalate, and resolve customer complaints within defined timelines.
• Maintain customer performance data and support periodic reviews.
• Identify process improvement opportunities to enhance customer satisfaction and operational efficiency.
• Build strong customer relationships and ensure a high level of service excellence.

Key Skills

• Customer Relationship Management

• Key Account Management

• Logistics & Supply Chain Operations

• Complaint Resolution

• Stakeholder Management

• MIS & Reporting

• Communication & Coordination Skills

• Customer Satisfaction Management

Qualifications

Qualification

• Graduate in any discipline.
• MBA/PGDM preferred.

Experience

• 3-6 years of experience in Customer Service, Key Account Management, Logistics, Supply Chain, Transportation, or Freight Operations