Sr Service Engineer

About the role

Role Summary

We are seeking an experienced Senior Service Engineer – Controls, Fire & Security to manage service, troubleshooting, maintenance, and commissioning activities for Building Automation, Fire Detection & Alarm Systems, Access Control, CCTV, and Integrated Security Systems. The role requires strong technical expertise in Controls, Fire & Security solutions, customer engagement, and field service operations.

Key Responsibilities

Service & Maintenance

• Perform preventive, corrective, and breakdown maintenance for Controls, Fire & Security systems.

• Diagnose and resolve system faults, communication failures, and integration issues.

• Execute Annual Maintenance Contract (AMC) and Comprehensive Maintenance Contract (CMC) activities.

• Ensure compliance with service level agreements (SLAs) and customer commitments.

Technical Support & Troubleshooting

• Troubleshoot and maintain: Fire Alarm Systems Building Management Systems (BMS) Access Control Systems CCTV & Video Surveillance Intrusion Detection Systems Public Address & Voice Evacuation Systems Electronic Security Systems

• Support system upgrades, retrofits, software updates, and migrations.

• Conduct root cause analysis (RCA) and implement corrective actions.

Commissioning & Integration

• Commission field devices, controllers, and networked systems.

• Configure software, graphics, reports, alarms, and schedules.

• Support integration between BMS, Fire Alarm, CCTV, and Access Control systems.

• Validate system performance and customer acceptance testing.

Customer Management

• Interface directly with customers to provide technical support and service solutions.

• Prepare service reports, maintenance records, and site documentation.

• Identify modernization, upgrade, and service business opportunities.

• Ensure high customer satisfaction through timely issue resolution.

Safety & Compliance

• Adhere to EHS and site safety requirements.

• Follow quality processes and documentation standards.

• Participate in emergency service support during critical outages and breakdowns.

Required Skills

• Strong hands-on experience in Controls, Fire & Security systems.

• Knowledge of: Fire Alarm Systems (Notifier, Edwards, Simplex) Access Control Systems CCTV & IP Video Solutions BMS/Building Automation Systems Networking (TCP/IP, LAN, WAN) BACnet, Modbus, OPC Communication Protocols

• Ability to read electrical schematics, control drawings, and system architecture diagrams.

• Experience in system troubleshooting and fault diagnostics.

Qualifications

• Diploma / BE / B.Tech in Electrical, Electronics, Instrumentation, E&C, or related engineering discipline.

• 5–8 years of relevant experience in Controls, Fire & Security service operations.