Credit Management Executive (AR Receipting)

About the role

Kuala Lumpur, Malaysia

Company

Singtel Group

Be a part of something BIG!

Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!

Singtel is a communications technology group connecting people and businesses through innovation and digital services.

We are looking for a Credit Management Executive (AR Receipting) to ensure customer payments are accurately recorded in Singtel systems and to support a positive payment experience. Working within Credit Management and Collections, you will handle end-to-end receipting, refunds and GIRO administration, maintain audit-ready records and respond to payment-related enquiries in line with established policies.

Make an Impact by

1. Accounts Receivable Receipting

• Manage end-to-end receipting activities for the Singtel Group, including payment monitoring, reconciliation and rectification.
• Ensure customer payments are accurately and promptly reflected in relevant Singtel systems.
• Support the administration and reconciliation of collection vendor commissions.

2. Refund Processing & Administration

• Support end-to-end refund activities, including assessing requests, raising refund cases and preparing supporting documentation.
• Check refund information for completeness and compliance with established procedures.
• Refer exceptional cases and requests outside standard guidelines to the Manager for review and approval.

3. GIRO & Customer Payment Support

• Process GIRO-related activities, including reviewing forms and issuing rejection letters where required.
• Provide clear information to customers on available payment methods and channels.
• Handle payment-related queries professionally and support a positive customer experience.

4. Audit, Reconciliation & Compliance

• Prepare and submit audit schedules and supporting information for Singtel Group activities.
• Maintain accurate records and ensure receipting, refund and GIRO processes comply with relevant policies and audit requirements.
• Identify discrepancies and follow through on necessary corrections and escalations.

5. Operational Coordination & Mailbox Management

• Manage designated shared mailboxes and respond to receipting-related requests and enquiries.
• Coordinate with relevant internal teams to resolve outstanding payment, refund and GIRO matters.
• Support operational coverage on Kuala Lumpur public holidays when required by business needs and applicable scheduling arrangements.

Skills for Success

• Degree qualification, as specified in the role requirements.
• At least 2 years of experience in accounts receivable (AR) receipting.
• Proficiency in Microsoft Excel and basic working knowledge of SAP.
• Strong analytical and communication skills, including good written and spoken English.
• Meticulous approach to financial records, reconciliation and numerical accuracy.

Basic accounting knowledge and strong interpersonal awareness are advantageous.

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