Logistics Site Operations Leader

About the role

Job Summary

Provides operations leadership for small or medium size warehouse or Distribution Center, shift or department. Manages one or multiple shifts of warehouse operations including transportation and packaging. Provide safe working environment for all Cummins and contract employees. Ensure internal and external customer requirements are met through the Cummins Operating System.

Key Responsibilities

Provides operations leadership and improvement focus for warehouse operations including transportation and packaging operations driving results, creating and monitoring measures, providing motivation, and setting expectations in safety, quality, production and cost. Communicates with customers, suppliers, shop floor, stakeholders, and staff. Leads annual operating plan, forecasts, and other measurements for Parts Distribution Center operations. Manage and develop supply chain capability; work with employees to set goals in training and development, performance, and career planning. Set the aim for the organization and ensure individual work plans are consistent with supply chain initiatives. Responsible for ensuring Cummins values are demonstrated in the site. This includes championing diversity, community involvement and right environment initiatives. Manage daily operations across functions to ensure a dependable and efficient supply chain. Lead continuous improvement projects that align with Cummins Operating System and Functional Excellence direction and leverage common processes tools, and information systems. Support Corporate Supply Chain initiatives and lead the cross Business Unit planning processes to ensure intra-company alignment. Create common supply chain processes and procedures by establishing collaborative business partner relationships. Approach daily problem solving and continuous improvement opportunities strategically and tactically to achieve performance targets. Develop, understand and improve necessary Key Performance Indicators. Analyze operational trends and develop corrective action plans. Address supply chain failures promptly to ensure operations stability; escalate as appropriate. Prepare and manage an annual operating plan including expense resources, and capital. Manage, coach, and develop staff; work with employees to set goals in training and development, performance, and career planning. Competencies:

Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Directs work - Providing direction, delegating, and removing obstacles to get work done.

Drives results - Consistently achieving results, even under tough circumstances.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Carrier Management - Supports and evaluates carrier performance through consistent monitoring of on time pick up, transit time and on time delivery measures to ensure fulfillment by published schedule and rated cost.

Mode Selection - Evaluates and selects appropriate transportation mode and equipment type by lane through shipment volume analysis against business requirements to provide optimal shipping method (balance cost, quality and time).

Trade Knowledge Application - Applies knowledge of relevant trade regulations to Cummins processes and systems to minimize trade risks and costs.

Warehouse Operations - Utilizes warehousing tools, systems, and methodologies to meet defined metrics for inbound and outbound operations of a warehouse.

Project Management - Establishes and maintains the balance of scope, schedule and resources for a temporary effort (a “project”). Ensures results/impact from temporary effort are fully realized as possible.

Supply Chain Knowledge - Influences, with the ability to concisely explain and/or elaborate on, the multi-disciplined and end-to-end integration of the flow of information, products, and services to achieve the desired result for the end customer within the first-fit or aftermarket business segments while balancing the tensions of inventory, cost, and delivery.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

College, university, or equivalent degree in Supply Chain, Business Administration, or related subject required. MBA preferred.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Moderate level of relevant work experience required.

Job Description: Order Fulfillment, Logistics & Packaging Leader Job Title

Order Fulfillment, Logistics & Packaging Leader

Function

Supply Chain

Location

Manufacturing Site (SEZ/DTA)

Reports To

Supply Chain Leader / Plant manager

Role Purpose

This role is responsible for end-to-end ownership of Customer Order Fulfillment, Site Logistics, and Packaging Engineering for the manufacturing site. The position ensures reliable and cost-effective delivery performance by integrating order management, demand-supply alignment, logistics execution, and packaging design. The role drives customer satisfaction through on-time, damage-free delivery while continuously improving cost, sustainability, and operational efficiency.

Key Responsibilities 1. Customer Order Fulfillment (End-to-End Ownership)

• Own the complete order lifecycle including:

• Sales order booking (RMA, drop shipment, FOC, scrap)

• Order modification, release, and hold management

• Customer order board preparation and reconciliation

• Manage EDI execution and schedule alignment:

• Weekly schedule runs and manual scheduling

• Reconciliation with customer demand signals

• Ensure master data and transaction accuracy:

• Customer part cross-reference

• Order data integrity and system updates

• Lead structured customer communication:

• Weekly operational calls

• Proactive communication on risks, backorders, and supply commitments

? Expectation: Zero surprises to customers; high reliability and transparency

2. Demand–Supply Alignment & Performance Management

• Analyze and drive performance on:

• Forecast vs actual alignment

• Backorders, past dues, and fulfillment gaps

• Own key Customer Order Management metrics:

• On-Time Delivery (OTD)

• Backorder and past due reduction

• Prepare and present:

• Weekly dashboards and execution reviews

• Monthly site reviews and leadership updates

• Executive summaries and escalation inputs

? Expectation: Strong control tower visibility with data-driven decisions

3. Logistics Management (Inbound & Outbound)

• Plan and execute logistics operations for:

• Inbound material movements from suppliers

• Outbound finished goods deliveries to customers

• Coordinate closely with:

• Suppliers for dispatch readiness

• Planners for prioritization and sequencing

• Customers for delivery alignment

• Drive logistics efficiency through:

• Transport optimization and load consolidation

• Reduction of premium freight and expedite shipments

• Monitor and act on:

• Transit time adherence

• Exception management and delay recovery

? Expectation: Right product, right time, at optimal logistics cost

4. Packaging Engineering & Optimization (Critical Ownership)

• Lead development of new packaging designs for:

• New product introduction (NPI)

• Changes in product configuration or customer requirements

• Drive packaging cost reduction through:

• Material optimization

• Design simplification and reuse strategies

• Identify and eliminate transit damage by:

• Root cause analysis of damage incidents

• Redesign of packaging solutions

• Collaboration with suppliers, logistics providers, and customers

• Optimize packaging for sustainability by:

• Reducing material usage and waste

• Increasing recyclability and reuse

• Supporting compliance with environmental standards

? Expectation:

Damage-free delivery + lowest packaging cost + sustainable design

5. Pricing & Commercial Governance

• Manage:

• Finished goods pricing updates through NFA processes

• Scrap pricing cycles and revisions

• Ensure:

• Timely updates in systems

• Clear communication to customers and stakeholders

6. Customer Issue Resolution

• Lead resolution of:

• Customer returns and rejection cases

• Short receipt and delivery discrepancies

• Coordinate cross-functional teams for timely closure

? Expectation: Rapid resolution with strong ownership

7. Cross-functional Coordination

• Act as the single point of coordination between:

• Planning

• Manufacturing

• Logistics/dispatch teams

• Suppliers and customers

• Drive alignment on:

• Order priorities and commitments

• Shipment decisions, including premium freight

? Expectation: One version of truth for order execution

8. Compliance & Continuous Improvement

• Ensure adherence to:

• SCM ISO requirements

• Internal controls and NFA governance

• Drive continuous improvement in:

• Order management processes

• Logistics efficiency

• Packaging performance

9. Reporting & Governance

• Maintain and update:

• SCM KPI dashboards

• ASCENT and operations excellence metrics

• Lead:

• Weekly execution reviews

• Monthly governance and performance discussions

• Deliver structured, insight-driven reporting

Key Performance Indicators (KPIs)

• On-Time Delivery (OTD)

• Backorder and Past Due Reduction

• Logistics Cost per Shipment

• Premium Freight Reduction

• Packaging Cost per Unit

• Transit Damage Reduction

• Forecast Accuracy

• Customer Satisfaction (Responsiveness & Reliability)

Qualifications

• Bachelor’s degree in Engineering, Supply Chain, Packaging Engineering, or related field

• Master’s degree or supply chain certification preferred

Experience

• Experience in:

• Customer order management in manufacturing environment

• Logistics coordination and transportation management

• Packaging design, development, or optimization

• Exposure to ERP systems and supply chain analytics

• Experience working with cross-functional and global teams

Key Competencies

• Customer Focus

• Drives Results

• Decision Quality

• Action Oriented

• Collaborates Effectively

• Manages Complexity

• Communicates Effectively

• Plans and Aligns

• Cost Awareness

• Continuous Improvement Mindset

Impact of the Role

• Ensures predictable, reliable, and damage-free customer deliveries

• Drives cost efficiency across logistics and packaging

• Strengthens end-to-end supply chain integration

• Enhances customer satisfaction and trust

• Supports sustainability and ESG goals

Success Profile

• Proactively identifies and mitigates delivery, cost, and damage risks

• Drives accountability across supply chain stakeholders

• Eliminates firefighting through structured processes

• Continuously improves packaging, logistics, and execution performance

Job Logistics

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

ReqID 2429668

Relocation Package Yes

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.